Because of the way the national contracts work, contractors end up working with independent claims adjusters or staff adjusters that are not always local. All communication is done by email and phone and the contractor is relied upon to provide accurate information to the carrier so they can settle the claim. At SERVPRO of Bethlehem we believe those practices that kept our referrals coming in the past are more important than ever before. If the insurance company is going to rely on us to provide them the information they need to help our customer, we have a much larger obligation in this process than before. We have to be quick, accurate, and thorough so that customer and adjuster have the information they need to keep the process moving forward. Understanding that our clients didn't plan for this project and doing everything we can to make it a smooth process for all parties is what sets us apart from the competition.